Zoho Desk
CommunicationOAuth 2.0OAuth 2.0OAuth 2.0OAuth 2.0OAuth 2.0OAuth 2.0OAuth 2.0
Search, create, update and reply to tickets, and manage contacts and departments in Zoho Desk.
13 actions
| Action | Effect | Data handled | Scope |
|---|---|---|---|
| zoho_desk_list_organizationsLists the Zoho Desk organizations (portals) the user belongs to, with the ids every other tool needs as orgId | read | General | Desk.basic.READ |
| zoho_desk_list_ticketsLists tickets filtered by department, view, assignee, status, priority or channel, sorted and paged | read | Personal data | Desk.tickets.READ |
| zoho_desk_search_ticketsSearches tickets by subject, number, email, phone, status, priority, category, contact, account or any field text | read | Personal data | Desk.search.READ Desk.tickets.READ |
| zoho_desk_get_ticketReturns a ticket with its subject, description, status, priority, contact, assignee and custom fields | read | Personal data | Desk.tickets.READ |
| zoho_desk_list_ticket_threadsLists the email, chat and other message threads of a ticket, newest first | read | Personal data | Desk.tickets.READ |
| zoho_desk_create_ticketCreates a ticket in a department for an existing contact, or for a new contact given by email and last name | write | Personal data | Desk.tickets.CREATE |
| zoho_desk_update_ticketChanges a ticket's status, priority, assignee, department, category, due date, subject or custom fields | write | Personal data | Desk.tickets.UPDATE |
| zoho_desk_send_replySends an email reply on a ticket to the customer from a support address, optionally setting the ticket status | write | Personal data | Desk.tickets.UPDATE |
| zoho_desk_add_ticket_commentAdds a comment to a ticket, private to agents unless isPublic is true | write | Personal data | Desk.tickets.UPDATE |
| zoho_desk_list_contactsLists contacts, optionally from a view, sorted and paged | read | Personal data | Desk.contacts.READ |
| zoho_desk_search_contactsSearches contacts by email, phone, name, account or any field text | read | Personal data | Desk.search.READ Desk.contacts.READ |
| zoho_desk_create_contactCreates a contact with a last name and optional first name, email, phone, account and custom fields | write | Personal data | Desk.contacts.CREATE |
| zoho_desk_list_departmentsLists the organization's departments with their ids | read | General | Desk.basic.READ |