Zendesk

CommunicationCredentials form

Search, create, update and answer support tickets and manage customers in Zendesk.

14 actions

Action	Effect	Data handled
zendesk_searchSearches tickets, users and organizations with Zendesk search syntax	read	Personal data
zendesk_list_ticketsLists tickets in the account, oldest first, a page at a time	read	Personal data
zendesk_get_ticketReads one ticket: subject, description, status, priority, requester, assignee and tags	read	Personal data
zendesk_create_ticketCreates a ticket with a first comment	write	Personal data
zendesk_update_ticketChanges a ticket's status, priority, type, subject, assignee, group or tags	write	Personal data
zendesk_add_ticket_commentAdds a comment to a ticket: a public reply the requester is emailed, or an internal note when public is false	write	Personal data
zendesk_list_ticket_commentsLists a ticket's conversation: public replies and internal notes with their authors, oldest first	read	Personal data
zendesk_search_usersFinds users by name, email or phone	read	Personal data
zendesk_get_userReads one user: name, email, role, organization and phone	read	Personal data
zendesk_create_userCreates a user, an end user (customer) unless another role is given	write	Personal data
zendesk_list_user_ticketsLists the tickets a user requested	read	Personal data
zendesk_list_organizationsLists the customer organizations in the account	read	Personal data
zendesk_get_organizationReads one organization: name, domains, notes and tags	read	Personal data
zendesk_list_groupsLists the agent groups tickets can be assigned to, with their ids	read	General

Sign-in

Also included

dexby.createSession({
  userId: customer.id,
  connectors: ['zendesk']
})