Zammad

CommunicationCredentials form

Search, create, update and answer support tickets and manage customers and organizations in Zammad.

12 actions

Action	Effect	Data handled
zammad_search_ticketsSearches tickets with Zammad search syntax, such as 'state.name:open AND priority.name:"3 high"' or free text	read	Personal data
zammad_get_ticketReads a ticket by id with its state, priority, group, owner and customer names	read	Personal data
zammad_list_ticket_articlesLists a ticket's articles: the emails, notes, phone logs and replies in its conversation	read	Personal data
zammad_create_ticketOpens a ticket in a group for a customer with a first article	write	Personal data
zammad_update_ticketChanges a ticket's title, state, priority, group or owner	write	Personal data
zammad_add_articleAdds a note, email reply or phone log to a ticket	write	Personal data
zammad_search_usersSearches customers and agents by name, email, login or other fields	read	Personal data
zammad_get_userReads a user by id	read	Personal data
zammad_create_userCreates a customer	write	Personal data
zammad_search_organizationsSearches organizations by name, domain or other fields	read	General
zammad_list_groupsLists the ticket groups, whose names create_ticket and update_ticket take	read	General
zammad_list_ticket_statesLists the ticket states, such as new, open, pending reminder and closed	read	General

Sign-in

Also included

dexby.createSession({
  userId: customer.id,
  connectors: ['zammad']
})