SupportBee

CommunicationCredentials form

List, search, create, reply to, comment on, label and assign SupportBee support tickets.

15 actions

Action	Effect	Data handled
supportbee_list_ticketsLists unarchived tickets by last activity, filtered by assignee, team, label, requester or date	read	Personal data
supportbee_search_ticketsSearches tickets by keywords, ordered by last activity	read	Personal data
supportbee_get_ticketReturns a ticket with its requester, content, labels and assignees	read	Personal data
supportbee_create_ticketCreates a ticket on behalf of a requester, optionally emailing them a copy	write	Personal data
supportbee_list_repliesLists the replies on a ticket	read	Personal data
supportbee_create_replyReplies to a ticket's requester by email	write	Personal data
supportbee_list_commentsLists the internal comments agents left on a ticket	read	Personal data
supportbee_create_commentAdds an internal comment to a ticket, visible only to agents	write	Personal data
supportbee_assign_ticket_to_userAssigns a ticket to an agent	write	General
supportbee_assign_ticket_to_teamAssigns a ticket to a team, removing any agent assignee outside it	write	General
supportbee_add_labelAdds an existing label to a ticket	write	General
supportbee_archive_ticketArchives a ticket, removing it from the inbox	write	General
supportbee_list_usersLists the desk's agents, admins and collaborators, or its customer groups	read	Personal data
supportbee_list_teamsLists the desk's teams and their ids	read	General
supportbee_list_labelsLists the desk's ticket labels	read	General

Sign-in

Also included

dexby.createSession({
  userId: customer.id,
  connectors: ['supportbee']
})