Re:amaze

CommunicationCredentials form

Read, create, answer and update help desk conversations and manage contacts, notes and help articles in a Re:amaze brand.

14 actions

Action	Effect	Data handled
re_amaze_list_conversationsLists conversations, newest first by default, filtered by state, tag, channel, customer or date	read	Personal data
re_amaze_get_conversationReads a conversation by slug with its status, tags, assignee and last customer message	read	Personal data
re_amaze_create_conversationCreates a conversation on behalf of a customer in a channel, such as a support form submission	write	Personal data
re_amaze_update_conversationChanges the status, tags, assignee or custom data of a conversation	write	Personal data
re_amaze_list_messagesLists messages of one conversation, or of every conversation in the brand, filtered by sender, tag, channel or date	read	Personal data
re_amaze_reply_to_conversationAdds a reply or an internal note to a conversation	write	Personal data
re_amaze_list_contactsLists and searches contacts of the account by name or email	read	Personal data
re_amaze_create_contactCreates a contact with an email or mobile number, notes and custom data	write	Personal data
re_amaze_update_contactChanges a contact's name or custom data, or adds notes	write	Personal data
re_amaze_add_contact_noteAdds a note to a contact	write	Personal data
re_amaze_list_articlesLists or searches help center articles	read	General
re_amaze_list_response_templatesLists or searches canned response templates	read	General
re_amaze_list_staffLists staff users of the account	read	Personal data
re_amaze_list_channelsLists channels of the brand, such as email, chat or WhatsApp	read	General

Sign-in

Also included

dexby.createSession({
  userId: customer.id,
  connectors: ['re_amaze']
})