Plain
CommunicationAPI key
Manage support threads, replies, notes, labels and customers in Plain.
15 actions
| Action | Effect | Data handled | Scope |
|---|---|---|---|
| plain_list_threadsLists support threads filtered by status, customer, label, priority or assignment, 25 per page by default | read | Personal data | |
| plain_get_threadReturns a thread with its title, description, status, priority, customer, assignee and labels | read | Personal data | |
| plain_create_threadCreates a support thread for a customer identified by id, email or external id, with a title, description, labels and priority | write | Personal data | |
| plain_reply_to_threadReplies to the customer on a thread through the channel it came in on, such as email, chat or Slack | write | Personal data | |
| plain_mark_thread_doneMarks a thread as done | write | General | |
| plain_mark_thread_todoMoves a thread back to todo, reopening it | write | General | |
| plain_snooze_threadSnoozes a thread for a number of seconds | write | General | |
| plain_assign_threadAssigns a thread to a user or machine user | write | General | |
| plain_add_labelsAdds labels to a thread by label type id | write | General | |
| plain_change_thread_priorityChanges a thread's priority: 0 urgent, 1 high, 2 normal, 3 low | write | General | |
| plain_create_noteAdds an internal note to a customer's timeline, on a thread when threadId is given | write | Personal data | |
| plain_get_customer_by_emailReturns the customer with an email address, or null | read | Personal data | |
| plain_list_customersLists customers, 25 per page by default | read | Personal data | |
| plain_upsert_customerCreates a customer, or updates the one matched by email, external id or customer id | write | Personal data | |
| plain_list_label_typesLists the workspace's label types with their ids, for filtering and labelling threads | read | General |