Jira Service Management
ProductivityOAuth 2.0
Raise, find, comment on, approve and move customer requests, and work agent queues in Jira Service Management Cloud.
15 actions
| Action | Effect | Data handled | Scope |
|---|---|---|---|
| jira_service_management_list_service_desksLists the service desks (help center projects) the user can see, with their ids and project keys | read | General | read:servicedesk-request |
| jira_service_management_list_request_typesLists the request types of a service desk, e.g | read | General | read:servicedesk-request |
| jira_service_management_get_request_type_fieldsLists the fields a request type asks for, with which are required and their allowed values, before creating a request | read | General | read:servicedesk-request |
| jira_service_management_list_requestsLists customer requests the user raised, participates in, approves or can see as an agent, optionally searched and filtered by status, desk or type | read | Personal data | read:servicedesk-request |
| jira_service_management_get_requestReads a customer request: summary, field values, reporter, current status, and SLAs when expanded | read | Personal data | read:servicedesk-request |
| jira_service_management_create_requestRaises a customer request of a request type, optionally on behalf of a customer, with any other field values the type asks for | write | Personal data | write:servicedesk-request |
| jira_service_management_list_commentsLists the comments on a request, public replies and, for agents, internal notes | read | Personal data | read:servicedesk-request |
| jira_service_management_add_commentAdds a public reply to the customer, or an internal note visible only to agents, on a request | write | Personal data | write:servicedesk-request |
| jira_service_management_list_transitionsLists the status changes the customer-facing workflow allows on a request, with their ids | read | General | read:servicedesk-request |
| jira_service_management_transition_requestMoves a request through its workflow with a transition id from list_transitions, optionally with a public comment | write | Personal data | write:servicedesk-request |
| jira_service_management_list_approvalsLists the approvals of a request with their approvers, decisions and whether the user can answer them | read | Personal data | read:servicedesk-request |
| jira_service_management_answer_approvalApproves or declines a pending approval on a request, as one of its approvers | write | Personal data | write:servicedesk-request |
| jira_service_management_list_queuesLists an agent's queues on a service desk, optionally with how many requests each holds | read | General | read:servicedesk-request |
| jira_service_management_list_queue_issuesLists the requests in an agent queue, in queue order | read | Personal data | read:servicedesk-request |
| jira_service_management_create_customerCreates a customer account that can raise requests; needs Jira administrator permission | write | Personal data | manage:servicedesk-customer |