Helpwise

CommunicationCredentials form

Read and triage shared inbox conversations, send SMS and WhatsApp messages, and manage contacts, tags and reports in Helpwise.

Enable Helpwise Read the guide

18 actions

Action	Effect	Data handled
helpwise_list_conversationsLists conversations of one or more inboxes in a folder such as unassigned or closed, a page at a time	read	Personal data
helpwise_get_conversationReads a conversation with its messages, contacts, notes and assignment	read	Personal data
helpwise_close_conversationsCloses conversations	write	General
helpwise_reopen_conversationsMoves conversations back to the inbox	write	General
helpwise_mark_conversations_spamMarks conversations as spam	write	General
helpwise_trash_conversationsMoves conversations to the trash	write	General
helpwise_delete_conversationsPermanently deletes conversations	destructive	General
helpwise_send_messageSends an SMS or WhatsApp message from an SMS or WhatsApp inbox, optionally with a WhatsApp template or scheduled for later	write	Personal data
helpwise_list_contactsLists contacts, a page at a time	read	Personal data
helpwise_search_contactsSearches contacts by name, email or phone	read	Personal data
helpwise_get_contactReads a contact by id	read	Personal data
helpwise_create_contactCreates a contact with emails, phones and custom fields	write	Personal data
helpwise_update_contactChanges a contact's details, emails, phones or custom fields	write	Personal data
helpwise_list_tagsLists tags with their inbox and parent tag	read	General
helpwise_apply_tagsAdds tags to conversations	write	General
helpwise_remove_tagsRemoves tags from conversations	write	General
helpwise_get_reportReads conversation metrics such as new, closed and response times for a period, optionally for one inbox or tags	read	General
helpwise_list_custom_fieldsLists contact custom fields and the inboxes they show in	read	General

Sign-in

Method: Credentials form
Multiple accounts: Supported

Also included

Proxy for any Helpwise endpoint
Available over MCP
Several accounts per customer

dexby.createSession({
  userId: customer.id,
  connectors: ['helpwise']
})