HelpDesk

CommunicationCredentials form

List, create, update and reply to HelpDesk.com tickets, and read its agents, teams, tags and canned responses.

10 actions

Action	Effect	Data handled
helpdesk_list_ticketsLists tickets, newest first by default, filtered by status, text, requester, priority, tags or dates	read	Personal data
helpdesk_get_ticketReturns a ticket with its requester, assignment, tags and full event history, including messages	read	Personal data
helpdesk_create_ticketCreates a ticket with a first message from a requester, optionally assigned to a team or agent	write	Personal data
helpdesk_update_ticketChanges a ticket's status, priority, subject or assignment, or marks it as spam	write	Personal data
helpdesk_reply_to_ticketAdds a reply to a ticket, emailed to the requester, or a private note, and can change the status at the same time	write	Personal data
helpdesk_add_ticket_tagsAdds tags to a ticket	write	General
helpdesk_list_agentsLists the agents in the HelpDesk account with their IDs, emails, roles and teams	read	Personal data
helpdesk_list_teamsLists the teams tickets can be assigned to	read	General
helpdesk_list_tagsLists the ticket tags and their IDs	read	General
helpdesk_list_canned_responsesLists the saved canned responses agents reuse in replies	read	General

Sign-in

Also included

dexby.createSession({
  userId: customer.id,
  connectors: ['helpdesk']
})