Gorgias

CommunicationCredentials form

Handle e-commerce support tickets, messages and customers in Gorgias.

12 actions

Action	Effect	Data handled
gorgias_list_ticketsLists tickets a page at a time, optionally one customer's or those in a view	read	Personal data
gorgias_get_ticketReads one ticket with its customer, assignee, tags and messages	read	Personal data
gorgias_create_ticketCreates a ticket from a customer with a first incoming message, through the API channel	write	Personal data
gorgias_update_ticketChanges a ticket's status, priority, subject, assignee, team, tags or spam flag	write	Personal data
gorgias_list_messagesLists the messages of a ticket, or of the whole account, a page at a time	read	Personal data
gorgias_reply_by_emailSends an email reply to the customer on a ticket, from one of the email addresses connected to Gorgias	write	Personal data
gorgias_add_internal_noteAdds an internal note to a ticket, visible to agents only	write	Personal data
gorgias_list_customersLists customers, optionally matching an email, name or external id	read	Personal data
gorgias_get_customerReads one customer with their channels, data and integration details such as orders	read	Personal data
gorgias_create_customerCreates a customer	write	Personal data
gorgias_update_customerChanges a customer's email, name, external id, language or time zone	write	Personal data
gorgias_list_usersLists the agents (users) of the account with their ids, for assigning tickets	read	Personal data

Sign-in

Also included

dexby.createSession({
  userId: customer.id,
  connectors: ['gorgias']
})