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Freshservice

ProductivityCredentials form

Manage IT service desk tickets, requesters, assets and change requests in Freshservice.

Enable FreshserviceRead the guide

15 actions

ActionEffectData handledScope
freshservice_list_ticketsLists service desk tickets, by default from the last 30 daysreadPersonal data
freshservice_filter_ticketsFilters tickets with a Freshservice query on fields such as status, priority, urgency, agent_id, group_id, tag and datesreadPersonal data
freshservice_get_ticketReads one ticket, optionally with its conversations, requester, assets or statsreadPersonal data
freshservice_create_ticketCreates an incident for a requester given by email or idwritePersonal data
freshservice_update_ticketChanges a ticket's status, priority, urgency, impact, type, category, assignee, group, tags or custom fieldswritePersonal data
freshservice_list_conversationsLists a ticket's replies and notesreadPersonal data
freshservice_reply_to_ticketSends a reply on a ticket, emailed to the requesterwritePersonal data
freshservice_add_noteAdds a note to a ticket, private to agents unless private is falsewritePersonal data
freshservice_list_requestersLists requesters (employees and customers), optionally matching an email or a requester queryreadPersonal data
freshservice_get_requesterReads one requester: name, emails, phones, department and locationreadPersonal data
freshservice_list_assetsLists hardware, software and other assets, optionally searched by name, serial number or userreadPersonal data
freshservice_get_assetReads one asset by its display id, optionally with type-specific fields such as serial numberreadPersonal data
freshservice_list_changesLists change requests, optionally filtered by requester, update date or a change queryreadPersonal data
freshservice_get_changeReads one change request: status, risk, impact, planned window and assigneereadPersonal data
freshservice_create_changeCreates a change request with its type, risk, impact and planned windowwritePersonal data