Freshdesk

CommunicationCredentials form

Handle support tickets, replies, notes, contacts and agents in Freshdesk.

13 actions

Action	Effect	Data handled
freshdesk_list_ticketsLists tickets, by default those created in the last 30 days, newest first	read	Personal data
freshdesk_search_ticketsFilters tickets with a Freshdesk query on fields such as status, priority, tag, agent_id, group_id, type and dates	read	Personal data
freshdesk_get_ticketReads one ticket: subject, description, status, priority, requester, assignee and custom fields, optionally with its conversation	read	Personal data
freshdesk_create_ticketCreates a ticket for a requester, given by email (a new email creates the contact) or contact id	write	Personal data
freshdesk_update_ticketChanges a ticket's status, priority, type, assignee, group, tags, subject or custom fields	write	Personal data
freshdesk_list_conversationsLists a ticket's replies and notes, oldest first	read	Personal data
freshdesk_reply_to_ticketSends a public reply on a ticket, emailed to the requester	write	Personal data
freshdesk_add_noteAdds a note to a ticket, private to agents unless private is false	write	Personal data
freshdesk_list_contactsLists contacts, optionally matching an email, phone, company or state	read	Personal data
freshdesk_get_contactReads one contact: name, emails, phones, company and custom fields	read	Personal data
freshdesk_create_contactCreates a contact	write	Personal data
freshdesk_update_contactChanges a contact's name, email, phones, company, job title, description or tags	write	Personal data
freshdesk_list_agentsLists agents with their ids, names and emails, for assigning tickets	read	Personal data

Sign-in

Method: Credentials form
Multiple accounts: Supported

Also included

Proxy for any Freshdesk endpoint
Available over MCP
Several accounts per customer

dexby.createSession({
  userId: customer.id,
  connectors: ['freshdesk']
})