Dialpad WFM

ProductivityAPI key

Dialpad WFM is workforce management for contact centers. Read schedules and agent and activity metrics.

3 actions

Action	Effect	Data handled
dialpad_wfm_get_scheduleRetrieve one page of Dialpad WFM schedule entries for an RFC 3339 time interval	read	Personal data
dialpad_wfm_list_agent_metricsRetrieve one cursor page of Dialpad WFM agent metrics for an RFC 3339 interval	read	Personal data
dialpad_wfm_list_activity_metricsRetrieve one cursor page of Dialpad WFM activity metrics for an RFC 3339 interval	read	Personal data

Sign-in

Also included

dexby.createSession({
  userId: customer.id,
  connectors: ['dialpad_wfm']
})