Autotask PSA

ProductivityCredentials form

Query and update tickets, companies, contacts, time entries and other records in Datto Autotask PSA through its REST API.

12 actions

Action	Effect	Data handled
autotask_query_entitiesFinds records of an entity (tickets, companies, contacts, resources and more) with Autotask filter expressions, e.g	read	Personal data
autotask_count_entitiesCounts the records of an entity that match filter expressions, without returning them	read	General
autotask_get_entityReturns one record of an entity by its numeric id	read	Personal data
autotask_get_entity_fieldsLists the fields of an entity with their types, whether they are required, and picklist values such as ticket statuses, priorities, queues and note types	read	General
autotask_create_ticketCreates a service ticket for a company	write	Personal data
autotask_update_ticketChanges the given fields of a ticket, such as status, priority, queue, assignee or due date; other fields stay as they are	write	Personal data
autotask_add_ticket_noteAdds a note to a ticket	write	Personal data
autotask_create_companyCreates a company (customer, prospect, vendor and so on)	write	Personal data
autotask_update_companyChanges the given fields of a company; other fields stay as they are	write	Personal data
autotask_create_contactAdds a contact to a company	write	Personal data
autotask_create_time_entryLogs time worked by a resource on a ticket or project task	write	Personal data
autotask_get_api_usageReturns the database's API request threshold and how many requests were made in the current hour	read	General

Sign-in

Also included

dexby.createSession({
  userId: customer.id,
  connectors: ['autotask']
})